Shipping:

Most domestic orders are shipped by USPS. Handling time is 1-3 days for most in-stock items, and 2-5 days for custom orders. Need something by a specific date? Let us know and we will try to accommodate you.

INTERNATIONAL SHIPPING POLICY:
Yes! We ship internationally. Yes! It's very expensive...I'm sorry! We recently switched to DHL, which handles your package door to door. The shipping fee you pay a discounted rate, and includes shipping, insurance and tracking. We ship DDU (delivered duties unpaid); if your country collects duties & taxes, it will be your responsibility to pay these upon receipt of your package. If you refuse the package, you will be given a refund minus the shipping costs to return the package back to our studio. 

EXPEDITED SHIPPING:
Desperately need your spices? Contact us with your zip code for a price quote.

Refunds and Exchanges:

Please contact us with any issue regarding your product. We want you to be 100% satisfied with the quality, convenience and aesthetics of your new spice rack! We will gladly work with you to solve any problems that occur with your order. Contact us at gneissspice@gmail.com

Disclaimer: Gneiss Spice, LLC, neither assumes nor accepts any liability for damages resulting from the handling or use of magnets. Please check out magnet safety warning for more information.